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06/07/2009 14:14 - FAQ's on Email

What are my email settings?

If you are connecting to us for email, you will need to set up your account settings in your email program. The important things you will need to know are...

Your username (this will be your email address in full)
Your password (contact us if you do not know it, or need it reset)
Incoming Server (pop3.webhost.co.nz)
Outgoing Server (this must be the smtp setting for you Internet Service Provider, ask them or call us and we will let you know what that is)

How do I access my email when I am away from home/work?

If you are in an internet cafe, or on somebody elses computer, it is not a good idea to leave your email username and password there. WEBMAIL access is the ideal way to access your email accounts on such computers.

To check your email from another computer, simply open a browser (Internet Explorer, Safari, Mozilla Firefox, etc) and type the following into the address bar...

webmail.webhost.co.nz

Enter your username and password, and you can check your mail.

If you check mail in this way, the mail will still be there for you to download when you check it from home using your usual email program (outlook, entourage, outlook express, etc) unless you delete it of course.

How do I change my SPAM settings?

Using your browser, go to the following site...

controlpanel.co.nz

Log on at the bottom login option (EMAIL) using your email username and password, and change the SYSTEM dropdown box to read Email Management.

The spam Filter reads all incomming mail and if it regards it as spam, gives it a threshold number depending on what words were found in the text, and what email address it was sent from (ie Russian email addresses get higher scores as this is where most spam originates from)

The spam threshold number will appear in the subject line if the number is higher than the threshold setting.
You can change the threshold setting and change what is done with mail marked as spam.

Remember: the higher the threshold number, the more spam you will let in. The lower the threshold, the more likely your legitemate mail will be marked as spam. The default is set at 6.0

How do I change my email password?

Using your browser, go to the following site...

controlpanel.co.nz

Log on at the bottom login option (EMAIL) using your email username and password, and change the SYSTEM dropdown box to read Email Management.

Set your new password in the provided fields. Scroll to the bottom of the page and save your changes.

How do I set an Auto Response on my Email?

Using your browser, go to the following site...

controlpanel.co.nz

Log on at the bottom login option (EMAIL) using your email username and password, and change the SYSTEM dropdown box to read Email Management.

Set your auto response in the provided fields. Scroll to the bottom of the page and save your changes.

You can also set what time the auto response will be active.

 

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Spam
Spam is a concern for everyone and anyone who has an email address, we will touch on some of ways peopl e start to receive spam and how they can deal with it.

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